Customer Stories | Twilio.org

Engage your community and constituents

Learn how organizations are increasing access to their support and services over digital channels

City Harvest

Over text, a father reserves time to pick up food at his local pantry, saving time and guaranteeing that his family has access to nutritious food

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Cell-Ed

An immigrant to a new country learns to speak the national language over an SMS course, helping them get a new job

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Be My Eyes

Pairing blind and low vision people with volunteers across 150 countries, one organization is helping restore independence one video call at a time

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Benefits Data Trust

A student uses a chatbot to apply for financial aid, helping them more easily navigate complicated government forms

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Democracy Works

Helping everyone make their voice heard, a voter outreach program reminds people to vote over SMS

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Norwegian Refugee Council

In Ukraine, one charity is using its cloud support center to provide cash-based assistance to displaced people via WhatsApp and Viber.

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United Way

A call that helped a senior citizen figure out where they could schedule their COVID-19 vaccine

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World Central Kitchen

Using SMS, families schedule a time to pick up food when it's most convenient for them, skipping the long line at the pantry

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Empower your staff and volunteers

Learn how organizations are meeting the rising demand for their support with efficient digital tools.

Age UK

An automated voice-powered service provides isolated older adults with companionship and care

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American Red Cross

A text message alerts a local volunteer to a nearby emergency and mobilizes an on-the-ground support team as quickly as possible

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Child Helpline International

A helpline volunteer responds to a message from a 16-year-old child who is asking how to avoid an unwanted marriage

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Duke University

Through automated calling, clinicians continuously monitor clinical trial participants, increasing the likelihood of the individuals success

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PATH

A text message prompts a local health worker to record information about preventative disease cases, so officials can respond to community spread

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International Rescue Committee

Through WhatsApp, a family fleeing conflict requests legal aid and housing from a charity, taking the first steps to restore their lives

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National Alliance on Mental Illness

A call to a helpline that prevented a bad day from becoming a full mental health crisis

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two women in front of a computer with doctors

University of Michigan Family Medicine

With an on-demand conference call system, medical staff from around the world reliably collaborate at a moment’s notice

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Attract more donors and supporters

Learn how organizations are reaching their fundraising goals or creating more lifetime advocates.

DonorsChoose

A donor discovers over email a local teacher to support and buys the teacher's requested classroom supplies

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Oregon Humane Society

An animal shelter can connect with donors about their latest pups, helping it raise essential funds to keep the doors open

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Special Olympics

A volunteer organizer uses SMS to increase fundraising engagement and performance, motivating participants to raise record funds

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