Twilio Product Resources

Product Donations and Discounts

We want to ensure that every organization can access communications technology to support the people they serve.

Impact Access Program
The Impact Access program provides nonprofits and social enterprises with a $500 USD kickstart credit and discounted pricing. Sign up here to get started with Twilio and access your credits.

Expanded eligibility for Impact Access
We have expanded eligibility for the Impact Access program to include volunteer groups and companies working on communications for public benefit in response to COVID-19. Visit our eligibility criteria for more information.

Technical Resources

We are actively developing technical resources for common Twilio use cases to support COVID-19 response. See below for a list of current resources. We will update this list regularly as we create additional resources.

Hotlines, helplines, and call centers

• Best Practices for Public Health Crisis Communications: Resources for building IVRs, emergency contact centers, alerts and notifications, appointment reminders, and more.
• Building an Emergency Contact Center: Provides a quickstart for setting up Twilio Flex for an emergency response use case.
• Building a Volunteer Support Line: Gives step by step instructions for setting up a support line for volunteers.

Manage increased call and text volume with automation

• COVID-19 FAQ Chatbot Template: Provides a starting point for a chatbot that answers questions about coronavirus with information from the World Health Organization.
• Building an Interactive Voice Response System: How to manage increased call volume with automated responses.
• Building an SMS chatbot with Python, Flask, and Twilio: Will help you deflect common questions to keep your team focused on cases that require personal support.

Alerts and notifications for public health and program changes

• Best Practices for Public Health Crisis Communications: Resources for building IVRs, emergency contact centers, alerts and notifications, appointment reminders, and more.
• Best Practices for Email Communication During COVID-19: Includes tips and examples for your email communications.
• Building a Simple Notification System: Shares how to set up notifications to your constituents, members, or patients.

Remote work and maintaining program continuity

• Adapting your business continuity plan in the time of COVID-19: Best practices for how to adapt your organization’s planning to the crisis.
• Enabling Your Volunteers and Employees to Work from Home: Shows how to transition employees to remote-friendly phone software.
• Open Source Apps for Video Collaboration: Github repositories for quickly deploying a video app for iOS, Android, or ReactJS. Great if you’re working on a telehealth project.

Technical support from Twilio.org
If you need technical support with Twilio or have any questions about implementing the solutions provided above, please contact us on our COVID-19 contact page. We are here to help.

Grants and Funding

Twilio.org is committing $2 million in grant funding for organizations that operate crisis lines supporting people impacted by COVID-19. We want to help nonprofits, NGOs, and charities build and scale the next generation of crisis support services. Applications for this grant round are now closed.

To learn more about this grant round, our application process, and the types of projects we are funding, we encourage you to view our on-demand webinar, visit the grant round FAQ, and read our grant round announcement.

Twilio Employee Resources

If you would like to speak with someone on the Twilio team about your communications needs, please contact us on our COVID-19 contact page. This is the fastest way for our team to connect you with the right resources for your needs.

Through our employee engagement and volunteer program, WePledge, we’re providing opportunities for Twilions to volunteer remotely. These include mentorship programs through organizations like Career Village and Empower Work, as well as global and local community support through Be My Eyes, Crisis Text Line, Tarjimly, and many more. If your organization offers remote volunteer opportunities and you are seeking more volunteers, please email us at wepledge@twilio.com.

We will continue to update this page with additional resources and information when we have information to share. Be safe, take care, and thank you for all you do.

-Team Twilio.org