Our mission is to scale yours.
From nonprofits and NGOs, to universities, hospitals, and local governments, Twilio.org exists to bring the power of Twilio's Customer Engagement Platform to organizations advancing social good.
About Twilio.org
Partner with a company that’s here to amplify the good
Twilio.org, the social impact arm of Twilio, helps social impact organizations expand their reach and scale their missions.
Connecting our product, people, and capital for good
At Twilio, we believe that business should leave society better than we found it, and the most effective approach is weaving social impact directly into our business. Through Twilio.org, we integrate social impact into how we build our products, mobilize our people, and share our capital.
With an increased demand for services, nonprofits are looking for ways to scale their impact efficiently. 89% of nonprofits say digital communications, like text messaging, WhatsApp, and video, are critical to achieving their missions. Twilio, the #1 digital communications platform, is uniquely positioned to help drive social impact.
Giving your helping hands a longer reach
20,000
social impact organizations use Twilio products in 2023
5,700
hours of volunteering logged by Twilio employees in 2023
$71M
provided in grants, product credits, and discounts in 2023
Our approach to social change
Products for good
Twilio’s Customer Engagement Platform is extremely relevant for the social sector to connect with communities, donors, and staff. We help NGOs use Twilio’s technology and lower the barrier to entry with incentives like our Impact Access Program. For instance, the National Alliance on Mental Illness uses our cloud contact center, Twilio Flex, to provide free emotional support to individuals before a crisis escalates.
People for good
Twilio.org provides opportunities for employees to get involved in their communities through our WePledge 1% program, in partnership with regional hubs and employee resource groups (ERGs). The Twarriors—our ERG for veterans and their families—leads the way by volunteering their time. Twarriors provide career coaching, online learning opportunities, and coding bootcamps to the military community with nonprofit OperationCode.
Capital for good
With Twilio’s 1 percent equity pledge, Twilio.org invests our Impact Fund in digital transformation efforts for humanitarian assistance, climate action, and equitable long-term well being. One grantee, UNICEF USA, uses Twilio funding to protect the rights and wellbeing of every child. By leveraging technology, UNICEF USA can engage more families and children more effectively.
Unlocking the imagination of social impact builders
Each year, we leverage our products, people, and capital to do good inside the company and in our communities. Learn more about our approach in Twilio’s 2022 Impact and DEI report.
Human connection, at digital scale
At Twilio, we’ve long been inspired by the imagination of builders tackling complex social problems. Learn how Twilio.org supports the social sector in leveraging digital technology to help people recover from crises and build long-term well being.